Pairing remote

SteveC38 · ‎29-03-2025

Trying to pair BT remote with older Blaupunct tv, remote controls some functionality but not on off. Following steps as pair the engineer who was out yesterday but still not working. Had to buy the remote myself too. Why some functionality works but not all?

Peter_W · ‎30-03-2025

Hey there @SteveC38 😊

If it's the Pro Box remote that you're using, then this should pair automatically with most TVs.

Like @Midnight_Voice mentioned though, we're not able to guarantee functionality with every TV model.

If you haven't already though, it's worth trying a reset on the connection as indicated on our help page here, as this should establish it completely fresh.

Peter

View solution in original post

Chris_B · ‎29-03-2025

@SteveC38 Just because some works it doesn’t mean all will work.
You’ll be better off just getting an all in one remote.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Midnight_Voice · ‎29-03-2025

@SteveC38

Which remote did you have to buy, and why?

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*

SteveC38 · ‎29-03-2025

A genuine BT tv remote as advised by the engineer. Said the supplied EE remote would not connect. May just end up using 2 remotes.

Sent from my iPhone

Peter_W · ‎30-03-2025

Hey there @SteveC38 😊

If it's the Pro Box remote that you're using, then this should pair automatically with most TVs.

Like @Midnight_Voice mentioned though, we're not able to guarantee functionality with every TV model.

If you haven't already though, it's worth trying a reset on the connection as indicated on our help page here, as this should establish it completely fresh.

Peter

Garethrprice · ‎31-03-2025

@SteveC38 Try using the code 2554 (Blaupunkt) with the BT remote, following the instructions on the help pages linked in @Peter_W ‘s post