Ordering EE TV

[Profile closed]

Hi all,

I see there are quite a few posts here about the new EE TV. I was advised I needed to move over to EE broadband from BT broadband and once broadband is active with EE then I could order EE TV.

I called up earlier and they said as broadband only got moved over on the 12th to wait a while and call back on the 22nd. Apparently this is when I should be able to add EE TV.

From what I’ve read on here I think that might of just been said to get me off the phone as they know they can’t place an order for it yet.

Has anyone who has moved from BT to new EE broadband been able to place an order for TV after their broadband activation? Or am I in the same boat as everyone else on here and need to wait until EE resolve the ordering system issues?

Cheers!

[DarrenDev]

@Pete_Russ if you'd ordered at the same time as broadband, you'd have had it already. It's been available to new customers since December, but there have been issues ordering it as existing customers of either BT or EE.

They're almost sorted though - hopefully just a matter of days before all our call centre agents will be capable of taking your order.

[Pete_Russ]

Unfortunately that is not the case. Indeed just read the posts on this community group for December.

I did try to get both together but  despite phoning EE reps on two occasions (very nice guys) and dropping into the local EE shop on two occasions 'the system' did not allow me to do so.  

Unfortunately we have  been hearing from EE that 'it's coming soon', 'hold on to the start of January' and 'it's going to be available from Monday'  (the 5th Feb).  Unfortunately 'hopefully just a matter of days' coming as it does over 2 months after the official  launch date is an indication of the severity of the problem.

Hopefully you will prove my skepticism wrong. 😁

[DarrenDev]

Sorry to hear that @Pete_Russ - I'll add another date to your list: tomorrow.

I've been told with absolute certainty that all EE stores and all contact centres will be able to take orders for EE Broadband and/or EE TV, from tomorrow (Feb 8th) - regardless of whether you're with BT Broadband, old EE Broadband, or new EE Broadband.

The online order journeys should follow very soon, but I don't have an exact date.

[Pete_Russ]

🎉👍 YIPEE!!!  

I do hope you are correct.  

[Nethaus]

Anyone been able to order yet?

[DarrenDev]

Yes, ordering is open for everyone via telephone and in EE stores.

I'm still trying to get an answer on reported issues with people trying to order the 1.6Gbps package, or wanting to include Hybrid Connect, but otherwise, it should be fine.

[Ray4850]

Hi DarrenDev, looking for advice, my contract with sky for TV and broadband, ends in April, and I would like to change to EE for both, do you know if there is any delays for insulation, or for smart hub and TV box pro Thanks.

[DarrenDev]

Delays for installation depend on what you order, and availability of engineers in your area. If you're going to take fibre broadband then I'd recommend ordering early to avoid disappointment - it should be possible to choose a later installation date if you want to avoid an overlap. You can check all that for sure before you confirm the order.

[Ray4850]

 Hi thank you for clearing that up for me, i have one more question if i order the entertainment package with broadband for 49.99 gbp will NOW tv be included in price or do i have to pay extra 9.99 gbp on top, thank you.

[DarrenDev]

All the entertainment packages include at least Now Entertainment as a minimum @Ray4850 - see https://ee.co.uk/tv for exactly what is included in each package