cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No external hard drive found

FMarriott
Visitor

For the last few months I have been unable to record on the pro box. When it is due to record the box says "no external hard drive found". There are no recordings on the box so will have storage to record. This happens with all recordings whether scheduled or instant. Any help would be greatly appreciated. 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@FMarriott  If it’s throwing up that message the hard drive can not been seen by the box it’s probably faulty,  you’ll need to call customer support to request a change of box.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@FMarriott  If it’s throwing up that message the hard drive can not been seen by the box it’s probably faulty,  you’ll need to call customer support to request a change of box.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Midnight_Voice
EE Community Star
EE Community Star

@FMarriott 

First try Settings/Factory Reset.

If this doesn’t bring it back, proceed as @Chris_B describes.

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*