Hi,
Was a BT customer for years (TV and Broadband), and against my better judgement I have allegedly fully migrated to EE after my contract with BT was about to run out.
First attempt at switching was unsuccessful, apparently the order just vanished into thin air. Second attempt I was sold the Full Works TV package with NOW Sports and Now Entertainment etc etc.
Had all new hardware sent including smart hub, smart wifi, new TV pro box and mini box. I have set it all up myself and the everything was supposed to switch on on Monday 16th. Had text messages telling me the same but I still cannot access any NOW HD channels i.e sky sports, NOW entertainment channels. HD is included in the full works package.
I have called EE twice and they say that 'something' has failed and that they will sort it out and within 24 hours everything should be fine. No such luck, I still cannot access the premium channels I am paying for. Every time I log into the EE app there are indications everywhere that this contract has not fully gone through, as when I access my broadband account on the app it says 'order is pending' and on the TV section it says 'we are building your package'. This should not be as I received a text that everything is live.
I am loath to call EE again as all they say is the same thing, that in 24 hours it should be fine, but i've given them 48 hours and still there is no change. I am sick of telling the story over and over. Hopefully there is somebody here who can help me.
Peter
