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New to EE TV - a few issues

imacken
Established Contributor
Established Contributor

I am trialling EE TV with a view to ending my 23 year relationship with Sky, and I can't say I'm too impressed so far.

Now, some of these may be fixable, and if so, any help appreciated.

1) Can't easily skip adverts on ITV recordings, although I realise this can be avoided if I use the box in hybrid aerial/internet mode.

2) on the iPhone/iPad app, there does not seem to be a way of watching channels like BBC1, Sky Sports, etc.

3) can't watch recordings on the app, or make them.

4) the mini-box seems to be a standalone device with no connection to main box, so no access to recordings etc.

5) the 'What's On now' live TV bar only highlights SD channels, so seems like a waste of time.

6) only seem to get surround sound from Sky channels, not on BBC1, etc.

7) if I select a programme to 'series record', all versions of the programme, e.g. on +1 channels, get recorded.

Any help or comments on this would be appreciate.  At the moment, I am thinking of returning to Sky.

59 REPLIES 59
DarrenDev
Ace Contributor
Ace Contributor
  1. This is a requirement from ITV, and there is no workaround.
  2. We're not allowed to offer those channels on any other platform.
  3. You can schedule recordings from the app - pair the app with your TV Box Pro (you need to be at home to set this up), and then select the record icon on programmes from the TV Guide (you can do this from anywhere).  This will take a few minutes to reach your TV Box, so be sure to do it in advance of the programme starting. 
  4. Correct.  We're not allowed to share recordings with any other device.
  5. Agreed.  We have a feature request with YouView to improve it.
  6. Surround sound is available on channels when they broadcast it. - not all programmes offer it.
  7. This is up to the broadcasters to decide how this works - if they use the same series ID across all channels, then the box will pick them up.  This is generally desirable - e.g. when EastEnders is moved to BBC 2 due to a football match on BBC 1.  It shouldn't record the same episode more than once though - it'll only record the programme from the +1 channel if the regular recording failed or is incomplete.
Midnight_Voice
EE Community Star
EE Community Star

@imacken 

Comments in italics.

“I am trialling EE TV with a view to ending my 23 year relationship with Sky, and I can't say I'm too impressed so far.

Now, some of these may be fixable, and if so, any help appreciated.

1) Can't easily skip adverts on ITV recordings, although I realise this can be avoided if I use the box in hybrid aerial/internet mode.

This is a requirement that ITV have placed on recording their channels over IPTV. They can’t enforce it on Freeview, though perhaps they would like to.

2) on the iPhone/iPad app, there does not seem to be a way of watching channels like BBC1, Sky Sports, etc.

On the iPhone/iPad you have the BBC iPlayer and Now apps that you can watch these things on. Even with Deep Linking, implemented in the EPG of the Pro box, the relevant channel’s Player is called to play the programme.

3) can't watch recordings on the app, or make them.

You can’t watch them, true; but if you pair the app with your Pro box, you can make them, by setting them up remotely, programme or series, to be recorded on  your Pro box.

4) the mini-box seems to be a standalone device with no connection to main box, so no access to recordings etc.

Yes. Such access is technically possible, but again, the broadcasters won’t permit it.

5) the 'What's On now' live TV bar only highlights SD channels, so seems like a waste of time.

Yes, a long-standing gripe. On BBC One and 5, though, you can press Info, and get the option to watch in HD. Not on itv or Channel Four though, it seems.

6) only seem to get surround sound from Sky channels, not on BBC1, etc.

Do you get surround from these channels over Sky? The broadcaster has to provide it for you to get it.

7) if I select a programme to 'series record', all versions of the programme, e.g. on +1 channels, get recorded.

That shouldn’t happen. The box should only record one copy of a given programme, though if the recording fails on the main channel, the box will attempt to record a later version, likely from a +1 channel.

However, it does absolutely rely on the broadcasters getting the CRIDs (Content Reference IDentifiers) correct.

There’s a Series CRID and a Programme CRID. When you record a Series, you are telling the box, ‘Please record anything with this Series CRID’ which it will do across all channels. And it has no idea of programme names, or anything we might identify them by. But once it finds a programme with that Series CRID, and successfully records it, it makes a note of the Programme CRID, and doesn’t record any further copies of that Series/Programme, which is how it ought to know to skip +1s.

Two ways this can go wrong; firstly, if it makes a successful recording but doesn’t think it has, then it will get the +1 as well. Secondly, if the broadcaster has erroneously given the +1 a different Programme CRID for the main broadcast.

If you are getting examples of this, then we need to know which programme, and the channels and times of each recording.

Any help or comments on this would be appreciated.  At the moment, I am thinking of returning to Sky.”

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
imacken
Established Contributor
Established Contributor

I appreciate your reply. However, that all seems to confirm that the EE TV service is vastly inferior to the Sky service.

So may restrictions and poor implementations that I find surprising for a premium priced service.

The EE TV app is effectively useless given all it's restrictions.  No comparison with Sky Go.

You won't see any comparisons on any of our web sites directly comparing our TV service to competitors.  We don't claim to be the best - see https://ee.co.uk/tv for reasons to choose EE TV.  If the features you've mentioned are important to you then you're better off sticking where you are.

Weerab2024
Scholarly Contributor
Scholarly Contributor

With regards to the what's on now list feature that's with Youview, will that do what CLM does for Freeview replacing channel 1 with BBC1 HD etc? 

EE Apple TV box, EE mini box, Full Fibre 900, Sky Stream

There's no agreement on what it'll do yet (or if they'll ever change it).

Weerab2024
Scholarly Contributor
Scholarly Contributor

No problem @DarrenDev I know the drill, been a customer long enough lol 

EE Apple TV box, EE mini box, Full Fibre 900, Sky Stream
imacken
Established Contributor
Established Contributor

The weird thing is that on the mini box, the channels show as HD on that list. Also, pressing 1 brings on BBC 1 HD (101). 
I guess that is the difference between using internet channels only and an aerial/internet hybrid. 

Correct - internet mode only has 1 version of each channel. Either SD or HD, and no +1 channels.