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New to EE TV (EE TV Box Pro) - with IPC6023 error

edwardckl
Contributor
Contributor

‎27-06-2024 01:25 PM

Hello,

I just joined EE broadband and EE TV and installed the EE TV Box Pro today.  Everything is fine except watching TV channels.  I connect the box with router via wifi and the box can scan the TV channels successfully.  However, when I tried to watch the TV channels, an error IPC6023 occurred.

I tried to reboot the openreach modem, the router and the TV box but no use.  Is there any other way to solve it?  Or should I contact EE support?

Thank you.

Edward Lau

 

0 Helpful
13 REPLIES 13
DarrenDev
EE Product Expert

‎27-06-2024 01:32 PM

Are you using the EE provided router?

0 Helpful
edwardckl
Contributor
Contributor
In response to DarrenDev

‎27-06-2024 01:54 PM

I am using Netgear Orbi Mesh with IGMP Proxying enabled (support BT IGMP proxying).

 

0 Helpful
DarrenDev
EE Product Expert
In response to edwardckl

‎27-06-2024 02:33 PM

Could I ask you to please connect the EE provided router for now - if that doesn't work then we can start trying to identify the cause, however we can't start any diagnostics without that first.

0 Helpful
edwardckl
Contributor
Contributor
In response to DarrenDev

‎27-06-2024 03:56 PM

Hi DarrenDev,

Thank you for your suggestion.  I tried to use the smart hub plus provided and it worked now.  However, as I need to connect my mesh router to the open reach hub directly, anything I can do to make the tv box work with my router?

Thank you. 

0 Helpful
DarrenDev
EE Product Expert

‎27-06-2024 03:58 PM

It's not something we're able to support directly, but it has been discussed a lot on the older BT forums: https://community.bt.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=o...

You could check whether anyone has any helpful advice there?

0 Helpful
edwardckl
Contributor
Contributor
In response to DarrenDev

‎27-06-2024 07:56 PM

Thank you.

However, I checked the posts there but they seem faced similar problems without working solution 😓

0 Helpful
DarrenDev
EE Product Expert
In response to edwardckl

‎27-06-2024 08:07 PM

I had feared as such. 

If it helps, you wouldn't have this issue if you switched to Apple TV, instead of the TV Box Pro. It would work fine with your router.

0 Helpful
edwardckl
Contributor
Contributor
In response to DarrenDev

‎29-06-2024 11:59 AM

Hi Darren,

By the way, can EE TV Box Pro support 3rd party router?

Edward

0 Helpful
DarrenDev
EE Product Expert
In response to edwardckl

‎29-06-2024 06:48 PM

The EE TV Box Pro and EE TV Box Mini may work with some 3rd party routers that support multicast and are configured correctly, however they're not supported - any issues you have with them cannot be assisted by the helpdesk.

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