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New box

Michelle532
Explorer

‎24-08-2026 01:19 PM

Picture keep breaking up on the apps or live TV makes no difference. New box didn’t have this trouble with old box. I am having to watch smart TV with no box attached

0 Helpful
4 REPLIES 4
DarrenDev
EE Product Expert

‎24-08-2026 01:20 PM

What is the new box?

What was the old box?

How long ago did you switch?

0 Helpful
Michelle532
Explorer

‎24-08-2026 01:20 PM

 
0 Helpful
DarrenDev
EE Product Expert
In response to Michelle532

‎24-08-2026 01:21 PM

Call the helpdesk: https://ee.co.uk/contact-ee 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Michelle532

‎24-08-2026 02:00 PM

Try texting GUIDE to 66033 for someone to call you back.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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