New EE TV Pro Box affects broadband speed

[IanH9]

So, new box setup yesterday, 301 channels found.

However, when the box is switched on the broadband speeds plummet and makes internet access from other devices very slow and unreliable. So, I unplugged thr box and re-installed my old BT TV box. Problem goes away.

Is the box supposed to be downloading lots of data after a fresh install (and why) or is it a genuine fault ?

TIA.

[Alex93_]

@David-TVTech 

[David-TVTech]

Hey @Alex93_ thanks for adding. If you drop me a direct message with your TV Box serial number, we can take a look for you. 

Generally, the pixelation you mention is live channels which have a constant bit rate that must be maintained and JD / UHD have higher demands so any dropped packets can cause picture quality or audio issues. Catch up and OTT apps like Netflix and Prime mostly use "adaptive" bit rates which vary depending on how the underlying connection is.

Also Wi-fi is generally great and flexible when it comes to where the box and router are able to sit, but is also more susceptible to interference from other sources than a direct wired box. Signal strength is one aspect to keep an eye on, as is SNR.

Cheers

David

[David-TVTech]

Hi all, we believe @IanH9 s original issue has been identified and corrected as network related and the TV Box Pro has been reconnected with no further issues seen on the Smart Hub 2 or other in-home devices, though we'll continue monitoring over the weekend to ensure there's no recurrence.  

Cheers

David

[Swanoak]

Hi David,

I recently moved to EE broadband & TV,set my EE pro box up fine straight away connected to WiFi all was fine for 3 weeks, when I noticed that whenever the box was on the broadband speed dropped from 21 to 12mb.

i reported this to EE went through all option router reset, box reset, Etc. they scheduled an engineer to visit he switch out the router & box but this made no difference tried network extender etc box reset etc but couldn’t identify the problem.

when he left the box was fine but still consuming the broadband when on but not actually being watch (just having the box powered on) and connected to WiFi, next day I had a text saying they had fixed the network issue and to try the system now, well that seemed to make things worse the box now wouldn’t connect to WiFi ( weak signal). Spoke to EE about this and went through all options etc. but they said they would send another engineer out.

engineer visited and eventually we managed to connect to box via power line extender however the problem with box still using all the broadband remained 

the router is in my office with the EE box being in the next room,  my detached garage is two further walls away about 15’ and this get great WiFi reception as do all my other devices.  what’s different with the EE box that it won’t connect and uses 4-5 times more broadband width than any other streaming device or application