NOW TV & EE TV Pro Box - buffering and/or sound but no picture

[PaulB2005]

Hi

This only happens with the NOW TV app on our EE TV Pro box.

If i start watching a series such as Plot against America then it gets to a point where it has to shows advertising. Usually the first 1 or 2 sets of adverts are ok but then it starts to play up. It'll go in to the adverts but will just show a black screen with the spinning wheel. Or it'll play the adverts but do the black screen with spinning wheel when returning to the program.

Even worse is when it returns to the program and I get a black screen with the audio...

To fix this usually entails coming out of the app and then going back in until it starts working.

Just me?

[PaulB2005]

Thanks @DarrenDev 

Yesterday I did have an incidence where the problem occurred opening the app and then selecting the episode resulted in the app buffering when the episode started. Therefore I retract the claim it only happens when using the MyTV menu. 

However it definitely happens a lot more when selecting from the MyTV menu and very rarely when opening the app and selecting the episode.

I’ll try resetting the box this weekend. Shame we can’t delete and reload the apps individually. 

[PaulB2005]

Further update...

Yesterday and this morning the locking up was terrible no matter how I started a Now TV series.

In the end it was so bad i RESTARTED the box and after that it's been good as gold.

Suspect it'll get worse as the week goes on and i'll end up restarting the box again next weekend.

[Bully22]

DarrenDev

Have you had any answers or feedback from the NOW app owners,regarding the buffering after an add break . I see you posted a reply to @PaulB2005 on 09-06-2026 . It seems to be worse than ever and very frustrating. As someone said in other post , all the other apps ( Netflix, Prime , BBC iplayer etc )  via EE pro box work perfectly with no buffering issues. 

[DarrenDev]

The bug was confirmed by our test team and raised with YouView. It's believed to be fixed in an update that Now TV and YouView were already working together on - I don't have an estimate of when that is due to go live I'm afraid.

[Bully22]

Hello DarrenDEV

Can I share some additional information about this issue which may well be helpful to the test teams . I have two TV boxes as I pay for extra box . I don’t have an issue with my extra box in my other room  when I watch the same programme ( FROM ) via NOW TV app .  I only get the issue watching through EE-TV-box - pro which is in my living room. Hope this maybe helps to narrow down and fix the issue.

Regards Bully22

[Melbury1]

I've just added now/sky sports to my TV package. Disappointed with the quality. Lots of buffering.

Not a problem with Netflix etc