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Mini box

RoxB48
Explorer

‎08-10-2026 05:27 PM

Hi, I bought 2 brand new mini boxes on line(not from EE) 

They won't allow me to watch if the main pro box is on. Any ideas why? 

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎08-10-2026 05:29 PM

Probably cuz you didn't get them from EE.

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0 Helpful
garybs29
Scholarly Contributor
Scholarly Contributor

‎08-10-2026 05:51 PM

Because you're not paying for the extra box subs

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RoxB48
Explorer
In response to garybs29

‎08-10-2026 05:54 PM

I'd happily pay
The chap i bought these from said you just plug in and let EE know you have
two boxes then add multi room.
But the EE agent said no I the boxes need to come from EE
0 Helpful
DarrenDev
EE Product Expert
In response to RoxB48

‎08-10-2026 07:53 PM

You didn't need to buy the boxes - if you add multi room subscription to your account, the boxes are included in the subscription. 

You've been conned I'm afraid.

-Luke-
Contributor
Contributor

‎09-10-2026 10:15 PM - edited ‎09-10-2026 10:25 PM

If you purchase a multi-box subscription they will work within the limits of the subscription.

As Darren has already stated the loan of mini boxes, comes with a multi room subscription.

What this also means is that is not possible to buy the ownership of mini boxes.  What you bought was the temporary possession of 2 mini boxes that are still owned by EE/BT.


0 Helpful
zulu17
Star Contributor
Star Contributor
In response to -Luke-

‎10-10-2026 08:09 AM

Why there are apparently new   EE TV boxes rather than just exloan ones  for sale is strange.  The question has been raised before  and there seems little visibility of the company taking action about the sale of the boxes or them not being described as property of EE/BT. 

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