Lost TV channels

[FfrankyBb1ll]

I have just switched from BT to EE and have now lost a number of channels I used to watch. Can anyone explain why this is?

[Midnight_Voice]

@Bjn1 

And many others. But you don’t need 101 upward HD channels, as 1-5 are in HD, and +1 channels are obtained by just watching the regular channel on catchup, in IP Mode, which is clearly what you are using:-

https://ee.co.uk/help/tv-sport/manage-use/modes

What devices do you have with EETV? If you have the new Apple TV box, or are talking about Box Minis, then IP Mode is all they provide. If you want the full range of aerial channels, you will have to use your TV, with an aerial plugged in, and the TV tuned, at least for all the channels that IP Mode doesn’t provide.

But if you are talking about a Box Pro, then plug an aerial in, do Settings/Factory Reset, and this time select Aerial Mode, and you will get back to what you are used to; a full set of Freeview channels, SD and HD, with +1s where available.

[Username39]

Same here, bt tv was working OK until they joined with ee, then they did upgrade tgat lost all my recordings, then new ee box was sent and that lost a lot of channels that I had and failed to record other channels. Not impressed

[ht1908]

Moved from BT reluctantly to Ee. Channels missing and no HD. Rang and told give it a day and all will be well. Three days later no change can I move back to BT

[Alex_H]

Hi @ht1908,

Welcome to the EE Community

I am sorry to hear of the issues you are having since joining I understand that will be disappointing. What type of channels are missing? Is it via aerial or broadband your TV comes through? 

Did they have you run any steps with the box when you rang? Has it been restarted? 

Alex

[ht1908]

Hi. No ITV channels missing on, no help offered. Thanks George
Sent from my iPhone

[zulu17]

@ht1908  George , did you get a new or different  box (eg EE TV Box Pro) as part of your move from BT to EE as possiobly a stage in the setup might have ben missed,

Issues with ITV will occur if the registration described in (step 26) of

https://deviceguides.ee.co.uk/ee/tv-box-pro-proprietary-os/getting-started/start-using-your-set-top-...

is not done.

[ht1908]

Right ok will try to reload. Thanks George
Sent from my iPhone