Live tv freezing

[Chriscunniffe]

Hi, I'm having issues where my tv pixilated, or freezes. And occasionally flashes an error saying check broadband. I've reset everything on numerous occasions but still does it. Been going on for over a week now, but gradually getting worst. 

Any Help would be appreciated.

Thanks

[Aordo]

Just adding here, that I am having the same issue you describe...  it started roughly around the 25th May and is intermittently affecting just live TV for any channel where parts of the picture freezes and distorts with occasional error messages saying the the box cannot reach the Internet. Digital apps like Netflix, YouTube etc look to be able to buffer and the issue doesn't present itself.

We seem to notice the issue get noticeably worse in the evenings.. Not very scientific as most days we are out at work but on the weekends the issue is less pronounced. Pretty much not using the TV service as a result... 

Router is approx 3 to 4 metres away from the TV box and no matter what I do can I make the signal better... Going to be calling tomorrow to support but hoped it was related the recent posts around firmware problems.. 

[DarrenDev · Accepted solution]

@Aordo if the video stops after exactly 4 minutes 20 seconds then it's possible that it'll be fixed by the hub firmware update.

Picture that is breaking up frequently is most likely caused by insufficient bandwidth - a weak wifi signal, or powerline adapters that aren't running at their peak. If you have the option to temporarily connect the TV Box directly to the hub with a cable then this is the best way to confirm the issue.