Live TV will not work but apps work fine

[pc98765]

I have recently changed from BT TV to EE TV and set up a pro and mini box in two rooms to receive EE TV via wifi. Neither TV has an aerial connection nor an ethernet cable connection. During the set up process each box 'found' 133 channels.

I can view anything via my apps so obviously there are no problems with the broadband speed , wifi or cable connections etc. However live TV does not work at all. I can see the guide with loads of channels but when I try to play one I just get a black screen initially which changes after some time to just a very heavily pixellated version of the screen with either no sound or an occasional squeak. Interestingly the black screen on BBC shows the green button in the top right hand corner but nothing else until the pixellated mess shows. I therefore cannot record anything on the pro box because it says it cannot record anything playing in an app. It is exactly the same problem with both the TV box Pro and the TV box mini.

[Setter139]

Well…one month further and…….after a full replacement of hardware…..THREE engineer visits and three referals back to TMC still no solution. Each time the engineer confirms that the issue is not local and that TMC need to review, but no response from TMC. 
when I call helpdesk, again, they say we need to send an engineer 🤦🏻‍♂️. And the circle continues!

how long do i have to tolerate this before it becomes an issue of “non-compliance with contract”?

really frustrating….