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Live Channels Not Working (Apple TV 4K)

Matomo
Investigator
Investigator

‎21-08-2026 02:28 PM

Hi All. I have just received an EE provided Apple TV 4K box, but my TV channels aren’t working. I only see the Discovery and TNT Sports ones. It did ask me if I wanted to use my EE subscription and it did correctly suggest North West as the region. 

Any ideas? 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎21-08-2026 02:31 PM

@Matomo  When is your go live date for EE TV ?  as that’s when it’ll work. 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
0 Helpful
Matomo
Investigator
Investigator
In response to Chris_B

‎21-08-2026 02:32 PM

Hi Chris, it was a few days ago. 

0 Helpful
DarrenDev
EE Product Expert

‎21-08-2026 02:47 PM

The channels you see in the TV Guide are determined by the serial number of the Apple TV.

We're aware of a batch of Apple TVs that haven't been properly registered.  Apple are currently investigating - someone will be in touch when it's fixed.

Sorry for the inconvenience.