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Left EE, on Discovery+ and HBO says I still have subscription

MrA11
Contributor
Contributor

Left EE in June, and joined Sky. In Discovery+ and HBO it still says I have 2 active subscriptions, 1 from Sky, other from BT, it says billed through BT/EE "TNT sports" in HBO and "d+ MVPD premium ad-lite+ sport" billed through BT 

I've checked and haven't been billed since final bill on EE, yet both apps still say this on phone and Sky stream box.

Will they eventually disappear? Why still showing up?

1 SOLUTION

Accepted Solutions
DarrenDev
EE Product Expert

Your D+ and HBO Max accounts show as successfully disconnected from BT/EE, so unfortunately there's nothing that can be done from this side to cancel them.

The best I can suggest is that you either ignore it, or contact HBO Max and ask them to remove it.

View solution in original post

2 REPLIES 2
DarrenDev
EE Product Expert

Your D+ and HBO Max accounts show as successfully disconnected from BT/EE, so unfortunately there's nothing that can be done from this side to cancel them.

The best I can suggest is that you either ignore it, or contact HBO Max and ask them to remove it.

Paul_70
Visitor

Hi, I have the same as yourself, did you sort?

 

Thanks