Issues with EE TV app

[Profile closed]

Hello,

have the following issues with EE TV app sometimes find that when I send a recording to the box by the TV app the following message appears at the top of the app recording clash but there is no recording clash and this seems to happen more frequently, have removed the app and install the app again but no good.

Any help would be greatly appreciated 

Thanks

[Profile closed]

Hello,

I will try again and let your know the outcome

Thanks

[Profile closed]

Hello,

I followed your instructions I have formatted the EE pro tv box and removed the EE app and installed it again but still have the issue set a serial recording the first one get set but the second shows recording clash.

Do you think that the box is faulty?

Please let me know

[DarrenDev]

Annoyingly, I still can't view your logs as your EE TV account failed to associated with your EE ID when you moved from BT to EE.

I've updated it now.  Can I ask you to please log into the EE TV app again now with your EE ID.  I'll then be able to find your device, and search back through the logs to see what's going on.

[Profile closed]

Hello DarrenDev,

I have log out of the TV App and logged back in 

Hope this help.

[DarrenDev]

Thanks @Profile closed 

The good news is that it's working exactly as it should.

I can see your logs now, and can see you going through the TV Guide and setting up recordings. A few times, you've clicked a programme, scheduled it to series record, then clicked another episode of that same programme and scheduled it to ALSO series record.  When you do this, the second one fails with an error because it's already scheduled.

I do see an area for improvement in the EE TV app - the warning isn't very clear on this.  It says the recording has clashed, but not that it's clashed with an existing recording for the same programme. I'll update the app to ignore errors like this, as ultimately the result is the one you wanted.

[Profile closed]

Hi DarrenDev,

There is an issue with the EE TV App when you set a series record on the TV App this is fine but when you click other episode of the same programme the app does show series record so you think it will only record the one set as series record.

Can this be fixed in the App

Thanks  

[DarrenDev]

The button to schedule recording will disappear once we've received confirmation from the TV box that it's set - it can take a few minutes for that to happen. You were clicking buttons a few seconds apart - the box doesn't react that quickly.

Rest assured it's working as expected, but I'll see what I can do to make it clearer.