Internet channels

[mrm1962]

I have recently taken EE TV I noticed I cannot seem to access the internet channels from the channel guide however if I switch back to my five year old smart TV guide they are all visible. whilst this is not the end of the world it feels like a technical backwards step

[stereohaven]

@mrm1962 

Assuming your TV is using an aerial to receive it’s channels, it shows that works.

If you cannot see any channels in your EE TV Pro Box Guide then it cannot be set up correctly, there is some confusion here about how this works or there is a fault.

How have you set up your EE TV box, via aerial or internet mode? Which internet delivered channels are you missing, the Freeview variants or the subscription ones (such as NOW or TNT Sport)?

The differences are here: https://ee.co.uk/help/tv-sport/manage-use/modes 

[zulu17]

Hi @mrm1962  if you are using an aerial with the EE TV Box Pro  and refering to the "internet" channels numbered 250-290 then it depends which standard the channel is broadcast in.

There are certain Freeview channels, between 250 and 299 which are delivered over the internet and not over the air. YouView boxes, including the Pro box, can handle the format that some of them are in, HbbTV, but not others that are in the older MHEG-IC standard.

[mrm1962]

Thank you both for your replies Zulu17 yes you are correct it is the internet channels 250-290 that are the ones I cannot access. My smart TV has Hbb Tv which allows access to all those channels that I cannot on the pro box.
So it's a case of waiting for the older MHEG-IC standard to be upgraded