15-01-2025 04:38 PM
I've had IPC error on tv since i got ee broadband and tv in November, spoke to EE multiple times, spoke to TMC multiple times, replaced tv box. On weekend had 3 engineers out which broke my broadband. Broadband is back up today and get the same error code IPC6023. All channels work fine for a minute or 2 then freeze and then the error comes back on. Broadband and equipment is all EE, router is a couple of meters away from tv box, no aerial so it's all through multicast, which appears to be the problem. Is there anything else to try or, given its been 2 months and nobody can fix, do I have to admit defeat and seek a different option for live TV?
20-01-2025 07:27 PM
It is, yes.
20-01-2025 08:03 PM
Most web transactions, and streaming, is Unicast. You ask the other end for a connection, to watch a movie say, and it creates a path to your box, or TV, or whatever, and serves you down that. It’s personal to you, so you can pause it, rewind it, and so on.
But if ten thousand people want to watch the movie, that’s ten thousand paths opened. Unavoidable for true on demand - but when you are watching something on a ‘live’ channel (we say linear, to distinguish it from the ‘live’ of a football match, say) it’s pretty wasteful.
What if EETV could send out just a single stream, and everyone joined it? Ten thousand, twenty thousand people, EETV put just one copy out onto the net? So when you ask for that programme, the internet says “OK then” and registers your interest in watching it, and in the blink of an eye the internet finds the EETV stream, and clones a copy of it, coming to you. So it’s the internet, all that equipment on it, multiplying up that one copy that EETV put out for everyone who wants it, and is authorised to have it.
That’s multicast. When you think about it, very much like an internet version of broadcast. And like broadcast, though, you can’t pause or rewind it, and if you miss a bit, then you can’t get it back. So you have to keep up, and this puts more of a demand on your device.
But everything has to be right for multicast. EETV have to configure it properly, all the equipment it passes through has to understand multicast, and when it finally gets to you, your router, anything in the pathway from router to box, and the box itself, have to understand and correctly pass multicast. And additionally, they have to know which device or devices want the multicast, or they will send it to all your devices, whether they want it or not, and swamp your network.
So, brilliant when it works; but when it goes wrong, it’s a complete nightmare to find and fix the problems. Two months and counting? Yes, in a couple of cases here.
It’s not for nothing that with all its theoretical upsides, multicast isn’t used by the EETV AppleTV box. I guess somebody decided that there were too many downsides, and with a blank sheet of paper for the new box, decided not to implement it.
I guess EETV can’t easily drop it on the Box Pro and Box Mini though. And it pretty much works for everybody, albeit perhaps after one or two initial hiccups, perhaps entirely smoothly as for me.
There was a little girl,
and she had a little curl
right in the middle of her forehead,
And when she was good,
she was very very good
and when she was bad,
she was horrid,
I guess her name was Multicast 😛
20-01-2025 08:11 PM
@Midnight_Voice thank you for this.
What about the chances that the issue is full fibre?
I've read some chat forums where people have had EE for a long time, then upgraded to full fibre with them and that's when live TV started having these issues.
We didn't use full fibre on sky (who we've just left) the first time being with the change to EE. So could the issue be to do with full fibre? If so, who's responsible for trying to sort that?
20-01-2025 09:59 PM
Any change can disrupt a stable setup, and moving to full fibre is a change.
But full fibre is inherently simpler, so there is much less to go wrong.
The people who install and maintain full fibre for us are BT Openreach.
As I’ve said, there are three stages in getting multicast to us; EETV in generating it, Openreach in ensuring it gets to our properties over their broadband, and us in ensuring it isn’t screwed up by the equipment in our homes.
That last shouldn’t be problematical if we only use the network equipment that EETV supply; but when it is, they will send someone to help you check it out and get it working properly.
Stuff going wrong in your home is usually fixed quite quickly; it’s when the problem is out somewhere in the Openreach network, or right on EETV’s servers, that you start getting the really intractable ones.
21-01-2025 12:47 PM - edited 21-01-2025 12:48 PM
Slight addition to my description of multicast.
I said you can’t pause or rewind it, which remains true, but actually the Box Pro and Box Mini make it look like you can, because the multicast is actually filling a buffer on the box, so you can pause, rewind, and fast forward within that buffer.
The way you can tell it’s multicast, though, is that though you pause your watching, the buffer goes right on filling, to keep up with the multicast. With unicast, the feed would stop when you paused it.
03-02-2025 11:18 AM
Just to update: now 91 days since error code first displayed (5.11)
New Smart Hub pro hub received and installed. Problem resolved itself overnight and all channels were broadcasting as they should. Recording facility which we had not had available due to issue also worked which was great. All good for around a week and yes you've guessed it the cursed error code IPC6023 presented itself once again.
Difference now being that we get no picture for live tv at all now as opposed to previously where we would get 4 minutes every day on testing. I believe this may be significant and mean the issue is outside of the property.
Had a stock text response from TMC on Friday to state the fault with your tv service (?) is still under investigation. The error message displayed states it is an issue with the broadband so I do not know which is correct ?!?
If anyone at EE sees this update please could you contact me as the last conversation with TMC was during the few days my service actually worked and I reported this to you, I need to update you to the contrary unfortunately. 😞
03-02-2025 11:27 AM
@CustardCreams that was my fear that it would resolve and come back again. I decided to get the apple box, can't record but I'll just need to get used to that. The apple box worked perfectly from the start, you just need to decide if recording tv is the deal breaker.
It's still shocking customer service from EE, 91 days to resolve an issue and you can't contact the only team who,apparently, has the ability to fix it.
05-02-2025 12:51 PM
Thanks, yes it was my fear too. Recording is although we have resorted to catch up app based services for the duration. Not ideal but better than nothing. I shall look into the apple box, is that through EE or independent of?
It is, i've still no idea of a timeline for a resolution, I never believed for one moment I would still be experiencing the issue now 3 whole months later!
I know this site is monitored and I asked to be called by someone from EE so I receive a text message instead, whatever happened to that good old conversation eh, maybe I'm old fashioned. Glad you managed to resolve your problem however.
06-02-2025 10:03 PM
The apple tv box is through EE, i think its basically the same as an apple tv 4k box which you can get for around £150. If you get through ee it comes with ee tv app which is same format you get on your current box and the remote has a guide button to take you to the tv guide. I like it, only thing missing is ability to record.
06-02-2025 11:37 PM
Hi All,
I have a final update.
After 9 days of this issue we decided to jump before the 14 day cooling off period expired. We went back to Sky using Sky stream so using full fibre, like EE were. We have had no issues whatsoever with Sky, so the issue was not outside the property, with full fibre or the exchange, like EE told me and was clearly just EE!
Since cancelling they delayed switching off the TV and have tried to say we didn't cancel in time and they've taken £72 from my account. After a conversation with them they have agreed that 9 days does come before 14 days and they should not have taken my money but told me I have to wait one month further for my refund.
Oh and to top it all off, they also cut my landline phone off because they didn't process the order and said it was a mistake. After having the same number that my elderly parents call me on for the last 23 years, we've now lost that number.
Even after moving from them, they're still causing me issues! Maybe I've been unlikely but this forum doesn't give me that overall feeling that what's happened to me is a one off.