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HBO MAX

HazSte
Visitor

‎22-08-2026 08:45 AM

I have HBO MAX through NOW TV with EE and want to upgrade to it without ads.

Contacted HBO who advised they cant upgrade it and has to be done through EE.

EE have advised the basic with ads is the only option available with NOW TV which I think is unacceptable especially when you can upgrade Netflix with the package to no ads.

I tried opening the HBO MAX app on EE TV  rather than going through NOW. I have an HBO account and everytime I tried to renew my subscription through the app it would not let me.

If it can't be upgraded on NOW, EE should at least allow the app to let us upgrade.

I did raise a complaint but have heard nothing back.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎22-08-2026 08:53 AM

@HazSte  That depends if HBO wants to allow EE to offer this. EE can’t just go offering services without the content owners permission. 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
DarrenDev
EE Product Expert

‎22-08-2026 08:55 AM

You have HBO Max through Now TV - nothing to do with EE.  EE do not sell HBO Max entertainment packages - only TNT Sports.  EE are not allowed to sell HBO Max Entertainment packages.

Unfortunately I'm not aware of any way to upgrade the free package you get with NOW.  You'd need to just buy the package directly.