Got tv with 24 months tnt but says I have nothing to activate

[Simosim]

Hi all

i recently got a tv with 24 months of TNT but when I got to activate it it states I have nothing to add. I have an add on for iTunes on the number which the tv is linked to but no joy of TNT unless I swap it out but shouldn’t have to with tv been an additional product on my account. 

please help

[Leanne_T]

Hi there @Simosim 

Thanks for coming to the community. 

How long ago did you order the TV? 

Does the confirmation email have a link to get TNT Sports set up? 

Leanne 🙂

[Simosim]

Was roughly 3 weeks ago the offer was still running.

ordered from online shop and no links in email. The order number never registered in my account until after delivery which I thought that was odd

[Michael_D · Accepted solution]

Thanks @Simosim 

If it is saying that there is nothing to activate and there is nothing on the confirmation email, I'd recommend giving our customer service guides a call.

They'll be able to bring up your account and have a look into this for you.

Michael