Full Works but can’t have a free Mini Box

[BHA-Chris]

Hello, new customer here. We’ve just taken out the Full Works package. We have a TV Box Pro downstairs and it’s all working just fine. I was expecting to get a Mini Box to use in our bedroom but that didn’t materialise so I rang customer services. I then got a bit baffled with science when I was told my broadband is with BT (despite my router having EE written on it and my WiFi coming up as EE xxxxxxx) and therefore I’ll have to pay an extra £10 per month to have a Mini Box. I left Sky after 12 years to try and reduce costs and finding the Full Works for £78 certainly achieved that, however, I don’t really want to see my costs with EE sneaking upwards already. Apparently I’ll be able to access most of what’s on offer thru various apps which I have installed on the TV upstairs but I would still prefer to have a Mini Box.  Anyone got any thoughts on this?

[Dephead2004]

Maybe i can help? 

To whom do you pay your bill? BT or EE.

If BT then the minihub does come chargeable

If EE then it comes free as an incentive too swap to EE. This is because BT wants to move retail customers to EE. 

So why did they not move you to EE?

Do you have a landline? If yes then the EE VOIP does not work very well and you are better off with BT for the time being. I know this from personal experience.

Don't be tempted to buy one yourself. It will not be provisioned at the BT end to work correctly. Each time you use it it will want to swap from main box to mini and vice versa. Not worth the hassle in my opinion.BTW the minibix doesn't record and won't play your recorded programmes from the EETV box pro

[BHA-Chris]

Thanks for your helpful reply. We pay BT but we’ve literally only just changed our BB with them. We got rid of the landline, they sent us a new EE Smarthub 2 and a WiFi disk, this was within the last couple of weeks. As a result of that BB discussion, we took out the EE TV package, so I’m a bit disappointed that they didn’t just move us over to all things EE as part of that process, then we could have had a Mini Box for free.  Do BT/EE customer services follow this forum? If so, feel free to contact me if you think you can help with this. Many thanks again Dephead2004. 

[XRaySpeX]

There isn't an EE Smarthub 2 but there is a BT Smart Hub 2. So what router do you have (read its label or post a pix)? Which BB plan are you on including its speed?

[BHA-Chris]

Thanks for your reply XRaySpeX. We’ve ordered Fibre 2 Complete WiFi expected speeds 33-36 down, 6-7 up Stay Fast Guarantee 30 Mbps.

Here’s the router……

[XRaySpeX]

"Fibre 2 Complete WiFi" is a BT BB plan. You shouldn't be paying £78 pm for that. A 40 Meg plan shouldn't cost much more than £30 . N.B. I'm talking about just BB prices not incl.TV.

However the router looks like the EE Smart Hub (2023) (SH20A). Does it have that model no. on its underside?

Which WiFi disk have you been sent (read its label or post a pix)? Is its model no. the SW10A?

[BHA-Chris]

We’re not paying £78 for the BB, We’re paying £78 for the EETV Full Works Package. 
Yes, you’re quite right about the router (Smart Hub S20A) The WiFi disk looks like a BT asset to me, its model no. Is WE410443-SA(6DX) I’m getting more confused now, seem to have an EE Router and a BT Disk.

[XRaySpeX]

Yes, what you seem to have is a BT 40 Meg BB plan supplied with a 2023 EE Smart Hub which in fact is a EE badge-engineered version of the BT Smart Hub 2 & so is compatible with BT Complete WiFi discs.

Getting back to your original query, your EE TV is separate contract & terms from your BT BB.

[Midnight_Voice]

@Dephead2004 

I’ve just switched to EE broadband, but am still on my BT Smarthub 2, with the BT Alexa DV handset, and my legacy DECT phones  linked over a DV adapter. It all still works fine.

But where is it that you think I would encounter problems - maybe if they switched me to an EE router, which the DV adapter isn’t described as working with?

[Midnight_Voice]

@BHA-Chris 

To. be exact, you would be charged for the Box Mini because your EETV Full Works package was taken out with BT. It’s not to do with who you get your broadband from.

If you buy a Box Mini for yourself, there is no issue with it ‘not being provisioned correctly’ except that you don’t get multiroom - really, that’s what you are paying for with the Box Mini subscription, as you can pick the box up online through a grey channel for about £20.