Frustration

NigelWrightson · ‎08-08-2026

I’ve recently switched over all tv and broadband to EE.
pro box glitches on any HD Chanel.
I can’t get anyone to connect to that will help.
now want to get out of contract as goods are not fit for purpose.
can’t find how to do this or talk to anyone. Keep getting cut off!!

Rach_H · ‎10-08-2026

I'm sorry to hear the engineer hasn't shown up as expected @NigelWrightson. I'd recommend giving our team a call, so they can take a look and help you get this sorted.

Rach

View solution in original post

XRaySpeX · ‎08-08-2026

How recently?

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

DarrenDev · ‎09-08-2026

If it's only glitching on HD channels then it most likely means the wifi signal to your TV Box isn't strong enough to get sufficient bandwidth for them. Your TV Box is currently offline, so I cannot test it to confirm.

NigelWrightson · ‎10-08-2026

We had an engineer booked to come today between 12 -2. He didn’t show up!!

Rach_H · ‎10-08-2026

I'm sorry to hear the engineer hasn't shown up as expected @NigelWrightson. I'd recommend giving our team a call, so they can take a look and help you get this sorted.

Rach