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Fed up with EE TV recording problems

PL1957
Visitor

We have 3 recurring problems with recorded programs that are making my wife and I regret changing to EE from Sky.  It has reached a stage where my wife is reluctant to record anything because it either fails altogether or we don't get all of the program.  We would be grateful if there are solutions to these problems otherwise it will be getting cancelled as soon as we are out of contract!

1/.  Failed to record - this happens frequently and usually with programs set to record a series.

2/. Only records part of the programme - sometimes it only records half of the program, other times misses the last 5 minutes or so.  Displays a message that "This recording has ended".

3/. Fast forward freezes and returns to the beginning of the program - happens extremely frequently.

Thanks in anticipation for any help

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