Apparently I have been receiving Netflix without adverts since March ( even though I have Netflix with ads as part of my package );and they have never billed me for it but now apparently they can go back three months to bill me for something I never asked for or never knew about or I would have cancelled. I rang the helpline but all she kept repeating was that I had received the service and ofcom say they can claim three months so they will. Every time I asked who added it to my package and why I had never been told all she kept repeating I had received the service and therefore had to pay for it and she had therefore answered my questions. Any else had this problem and how did you get them to understand?
