Hi, I had EE full fibre broadband and TV installed last week, the broadband works fine but the TV box keeps crashing with error code IPC 6023 and won't record anything, it will still work using the apps but not via the program guide.
I have spent literally hours on the phone to no avail. Initially after doing the usual reboots, I was told it just takes time and would right itself, then it was because my order was still showing as open even though everything was fully installed, when the order did eventually show as completed nothing had changed so I again I went through the usual round of rebooting, etc, and EE performed a factory reset of the TV box, I thought it had started working, but it crashed after 10 minutes, so I had to go through the whole process again, before I was passed through to level 2 support. After further testing I was told it was a problem with the BT exchange, which the would sort and phone me back the next day at 6 pm. At 6pm the phone rang once and then they hung up, so I spent the next hour getting through to level 2 support which include 30 minutes waiting for someone to pick up and then another 30 minute trying to get past level 1 support.
This time I was told that there was no exchange fault, but he problem could be that I had a network switch connected, even though I had previously been told this was fine and my router is connected directly via ethernet to the TV box ( I have tied wifi)
I disconnected the switch and waited an hour for them to ring me back but it had still crashed.
I am now being passed through to the triage team, which I presume is some sort of level 3 support.
Anyone else with this problem that was resolved?
