Good evening,
As no one in EE seems to really worry about customer support I'll try posting on here.
I moved house on the 18th Oct, was already a BT and EE customer. Along with 3 mobile phones on EE. 10 years of custom. Anyways had my packaged "Upgraded" to full fibre gigabyte the full works tv package all through EE. We have had interrupted TV service because there is a problem at the BT exchange. Now I accept that what I do not accept is the lack of information or what seems to be care towards customers. If EE think that being able to watch a channel for 4mins and 20 seconds before having to change channel because of a KNOWN fault and from what I can see and have read has been around for a few months now, is acceptable maybe the term customer service needs addressing.
I have looked into other avenues for a tv package and If I wanted poor customer service I would use another provided, who in all fairness are cheaper than EE currently and in all fairness if this doesnt get sorted soon or some answers as to when it will get resolved I will change provider as I am still in my cooling off period.
Ipc6023 ..... do we actually know if anyone is actually pushing for a fix?? Do we know when this fault will be resolved?? And more importantly are you expecting EE customers to pay their bill in full? I would also like to know if my introductory offer will be started again due to my service not being active and the poor customer service I have received along with the best line in EE history "we know and you are not the only one effected there is nothing we can do"
Any answers that are sensible would be appreciated
