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Community Activity
Bills
I can’t get into my bills, the app is not showing any current bill (I’ve tried deleting & reinstalling) and when I try to look on the website it just says it can’t show my plan right now. I need to know how much the bill is!
Plan Add-On
As it can be seen from screenshots I have 4 add ons and one of them is EU Roaming Free, but I am forced to pay £15 for Roaming in Poland. How is that possible? If I won’t pay I am unable to use my phone!
Mobile data doesn’t work
Almost one week later and my phone cannot connect to the internet using my data.I have called every day to ask for help with this issue and no one has solved it.I have done network reset and phone reset several times but nothing has changed.** it sta...
Topped up 15 pounds but pack15 won’t purchase
I topped up 15 pounds to my number, but when i try to buy pack15, it tells me " To buy your £15 plan again, simply top up £15 and your plan will startautomatically." even though Ive just topped up already and I have enough money. I type balance to ma...
BT EE Migration
I have seemingly just been moved over from BT to EE. There have been no instructions on how to do this just quite a few texts asking if I’m enjoying my package and my bill is ready. This is beyond a joke. Is there some secret on how to migrate the ac...
NO 4G OR 5G around large parts of lancashire. Anyone else? Where abouts are you?
Hi everyone,I'm in Skelmersdale, Lancs and have not had a usable 4G or 5G signal in various places across the northwest since maybe Wednesday or Thursday. Here are places I have observed this out and about where previously I always had full signal. S...
Can’t set up WiFi controls in the app
EE Smarthub 3 and latest iOS. Start the process to set up WiFi controls but never gets past the first step (see photo).deleted and reinstalled the app reset and restarted the hubnothing works
Unable to send text
I recently moved from pay monthly to pay as you go as I have recently moved abroad and wanted to keep my UK number. I had to have a new sim card sent out as there were issues around me converting old one to an eSIM. My family member activated it in t...
Resolved! Roaming EU or Roaming ROW
HiIm going away to the USA this week, ive got a swappable benifit i can use to switch to. So was going to switch it to Roaming to allow me to use the Data/Mins/Texts when abroad. However there are two available EU and ROW, the More info on ROW tell m...
