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Error code IPC6023

CustardCreams
Established Contributor
Established Contributor

‎05-11-2024 10:19 PM - edited ‎05-11-2024 10:50 PM

Does anyone know what the error code IPC6023 may mean and what I can do to try and fix it please? Have to wait a week for an engineer to visit. Live tv is a blank screen. Apps and broadband working as normal. Very strange. Thanks in advance for any assistance. 

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CustardCreams
Established Contributor
Established Contributor

‎12-02-2025 09:59 AM

Further update for the record: Days since fault first occurred: 100 (1 hundred)

No live tv service received at all just a blank screen then the error message presents itself.

I still don't know if it is a broadband or a tv issue? The error message states a problem with your broadband so I'm going with that. TMC have it and investigations are 'ongoing'. Thank you for your patience, I must've been at the front of the queue when they were dishing that quality out! 😞

I remain hopeful for a solution soon.

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CustardCreams
Established Contributor
Established Contributor

‎14-03-2025 11:48 AM - edited ‎14-03-2025 11:50 AM

Update: Day 130

After a few days of receiving something like a tv service I am paying in full for each month the dreaded error message has now reoccurred once again. I am unable to contact TLC department so if anyone within EE sees this could they please contact me.

Other than generic text messages to state it 'remains under investigation and will update when there is one' I haven't spoken to any representatives for quite a while now and haven't a clue where I stand nor how long this sorry saga will continue for. 😞 

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