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Eetv

Willowwoofs1
Visitor

‎07-06-2024 08:54 PM

When I log into my eetv mobile app and sign in it comes up with message saying subscription not found ,what do I do to rectify this

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎07-06-2024 08:55 PM

@Willowwoofs1 : Do you have EE BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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DarrenDev
EE Product Expert

‎07-06-2024 08:58 PM

You need to make sure your TV subscription is paired with your login. If you have it on EE broadband then you just need to log into EE.co.uk and add your account to your profile. 

If you have BT broadband then you also need to make sure you're the account holder, not the account manager:

https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/general/problems-logging-in-to-the-bt-tv-app-and-...

 

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