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Ee tv box will no longer connect to internet

Judyb61
Visitor

My Ee tv box has stopped connecting to the Internet. I have tried all the suggested fixes.  My TV connects to the Internet without the box, so the fault must be with the box ? 

 

1 REPLY 1
DarrenDev
EE Product Expert

When did you last use it @Judyb61 ?  Our records suggest it hasn't been online since May.  I'd recommend trying a full factory reset: https://ee.co.uk/help/tv-sport/fix-problem/how-to-reset-your-ee-tv-box