The EE Community

Fraudulent email

Hello, I have received an email that I believe is fraudulent is anyone able to confirm this for me please, thank you.  

Slow speed on new 990mbps package. Could cable be damaged?

Hi. I just had Openreach install my new line for the 990mpbs package. Speed is rubbish. After the first day which was close to the correct Speed, it now fluctuates between 60 - 990.I noticed that a car drove over the cable while the engineer was inst...

No broadband connection

Transferred to EE from BT  nearly 12months ago but the last week I've had intermittent connection. The last 3 days has been horrendous with the router  flashing  orange for long periods of time and not connecting . I have rebooted, factory resetted t...

Why my ee app pair and connect to my smart hub?

Since been forced to upgrade from BT to ee by a lady in one ee shop, my home broadband gone completely slow and bad. Apart from all the issues and phone calls, my ee app doesn’t pair or connect to the hub, so can’t do parental controls and other thin...

Setting Up a TP-link 5G Router

HelloI just go 5G in our area and the EE router is messing about (it was great with the old 4G) So I am trying to set up a TP-link 5 G router Archer NX200 with my EE Data Sim. The signal is strong but shows as No Internet.I have spoken to TP-link sup...

Cannot access the XBOX game Pass

I know this has been mentioned many times but every fix I've found doesn't work. I've also called EE and that solution hasn't worked either.I've just had EE broadband installed. I've been with EE mobile for years and just switched to include broadban...

Re: Deceptive upselling

I have the same complaint as @Ruthwin. EE is scamming customers by signing them up for tablet contracts they didn't want or ask for.When I signed up for my new phone contract in July 2021, I was told I could have a 'free' tablet with the contract at ...

The internet is very slow, please make it run at maximum speed.

Trying to pay my broadband bill

Can anyone tell me how I can pay my broadband bill