When you watch the Sport TV channels, you are tapping into a live, shared broadcast stream - it's sent to everyone at the same time. It requires perfect timing, and there's almost no time to fix errors. When enough errors have occurred, the TV Box gives up - it doesn't have enough information to show a picture, so it shows error IPC6023. The worse the error rate on your line, the quicker the box gives up.
When you use an app like Netflix or YouTube, the app is constantly buying itself time by downloading the show a few seconds ahead of what you are actually watching. If it hits a snag, it has plenty of time to fix the error or lower the video quality before you ever notice it.
That explains why the TV Box is behaving the way it is, but we don't yet know what is causing it. Something between your TV Box and the internet is interfering with the signal, causing data to be lost or corrupted.
All the testing will be done from our end, tracing traffic through various parts of the internet, right up until it reaches your TV Box. You'll be contacted using the number we have registered for you. I've added myself to the fault too, so I'll be emailed automatically with all updates - if they have any trouble reaching you, I'll let you know.
