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EE Television

Japlin1
Visitor

‎25-06-2026 04:19 PM

Should have known better to change from Sky to EE at this crucial time with the football reaching a climax, the tv box refuses to talk to our router and customer services are offering me a 45 minutes plus wait, to talk to someone

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎25-06-2026 07:25 PM

Hello @Japlin1 ,

Welcome to the community,

Try texting help to 66033.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Leanne_T
EE Community Support Team
In response to Schockwave

‎26-06-2026 08:41 AM

Morning @Japlin1 

I'm sorry you've had this problem at such a crucial time during the football game. I very much understand how frustrating this must have been for you. 

Has your EE TV been working previously and stopped during the game? Did you get any error messages? 

Also, did any other device disconnect from the WiFi at the same time? 

Speak to you soon. 

Leanne.

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