I joined EE in May this year and took out the offer of fibre broadband and the Apple TV 4K (plus two additional boxes). Two days ago, all of the tv boxes suddenly stopped working (tv channels won’t launch when accessing through the tv guide app) and won’t allow me to view any channels.
i phoned customer services and, for some reason, there was no record in the EE system of my tv/broadband account and, on checking, I have not been billed for anything since joining! All very strange. Apparently the only solution is to place a new order. This has all been placed to begin on 21/8- bizaarly I can access fibre broadband just fine- even though EE claim to have no record of my account! The agent on the phone couldn’t understand how I had a broadband service even! I explained that an engineer installed the new fibre line in May and I was sent the EE hub /router which had been working just fine!
My question is, now my order has been “placed”, how do I go back to accessing the tv channels in my account? It seems really unfair not to be able to watch tv for two weeks. Can anyone advise on how to reactivate my tv boxes?
