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EE TV always stops working

LRourke
Visitor

IMG_7994.png

Does this happen to anybody else ALL THE TIME. So frustrating  

3 REPLIES 3
DarrenDev
EE Product Expert

I've never seen that screen before. Are you sure it's not your Smart TV menu?

Try pressing the TV Guide button on your EE TV remote.

zulu17
Star Contributor
Star Contributor

I wonder whether it might be that Youview data is not being populated on a home page  perhaps due to an  issue in recognising the location/type of service that is relevant to the box/ip address

DarrenDev
EE Product Expert

I've never seen it look like that though. If it's offline, or not connected to a supported line, it shows an offline screen. If it's still loading , it shows a properly rendered screen with gaps where the data will fill

I've never seen it get stuck like that.