EE TV Sports package - cancellation

[Cat657]

I have recently moved from sky TV to EE TV where I also have mobile and broadband. I signed up for the Sports package as well but I don't really need or want it (nd I don't seem to be able to watch F1 or Sky Sports as I thought I could). So I just want to cancel the Sports part. Can I do that? I still want EE TV - just not the sports bit! Can I do this online? I have anxiety using phone and really need to be able to do it in writing. Thank you!

[DarrenDev]

You'd need to switch to a different package - e.g. Entertainment.  I'm afraid the only way to do this currently is over the phone.

[Midnight_Voice]

 @DarrenDev   

This doesn’t seem to address the question of why somebody who has signed up for Sports isn’t getting the Sports they signed up for; a whole range of Sky Spirts channels, including F1, should be available 😢

@Cat657 

Would you still not want Sports, even if these issues were resolved for you?

[garybs29]

@Midnight_Voice they'll be on sport & not big sport likely hence no Sky channels

[Midnight_Voice]

@garybs29 

Thanks - that looks like a holdover from when it was BT Sport, and so is more confusing these days.

So would it not have been possible for @Cat657 to add Now Sports to their package, or is it perhaps that Big Sport as a package would be more economical?