EE TV On Apple TV

[JP087]

Hi,

I recently took out EE TV and now have the Apple TV box to view in the main living room.

When I first set the Apple TV up, I set it to 4k Dolby Vision (in the Apple settings) I then realised this was somehow pushing everything in the EE TV app through as Dolby Vision (although it clearly wasn't that format my TV was displaying it in that way resulting in poor contrast/colour etc.)

I did some research and it seems the best way to have the Apple TV Settings are on 4k SDR, then enabling the 'match content' setting, this works with most apps, Prime/Netflix/Disney and when browsing the Apple TV menu it's SDR, when launching HDR in one of those apps its in HDR/Dolby Vision.

The issue I have is when I view TNT Ultimate in the EE TV app it does not seem to activate the HDR mode on my TV or push through that picture, I can only do this when using the Discovery+ app, EE TV seems to be UHD only without HDR.

Can anyone assist here with this? Is there any way to receive HDR channels through the EE TV app, or do you have to use the native provider app?

Hope that all makes sense! Thanks

[Midnight_Voice]

@Profile closed 

@DarrenDev said:-

For our HDR channels, we broadcast both SDR and HDR in the same file - the Apple TV then chooses for itself which stream to display to you.  When the display setting is configured as SDR, it chooses to just display the SDR stream - this isn't something we can override.

So the correct default setting, as proved by thousands of users, won’t switch to HDR when HDR is proffered, as a stream that exactly matches what the box is set to, SDR, is detected, and will be used in preference.

I have no idea how you square this circle, but the problem seems to be that the Apple TV box needs to be set to HDR for EE TV here, and so falls into the other errors that it makes with formatting when a stream isn’t HDR,

[Profile closed]

Nope @Midnight_Voice, this is most likely a fault with the EE TV app, just like it was in the original BT Sport app in which you had to go into the settings and change the output manually to 1080p HDR to get HDR content.

Meanwhile, Apple TV+, discovery+, Disney+, Netflix, Prime Video, YouTube, MAX and Peacock (🤐), all switch between multiple types of output automatically as they should.

The Apple TV 4K cannot be the culprit otherwise problems would exist across other apps.

The only other possible causes (however unlikely), is the HDMI lead or a setting on the TV itself.

[JP087]

Thanks for the additional insight @Profile closed that’s really helpful, it’s definitely not an issue with HDMI cables as I’m having no issues with other HDR sources and have tried switching cables.

Hopefully this is something EE can work on and improve in the near future.

[Midnight_Voice]

@Profile closed 

Hmm, I wonder if other providers pack the format you want, and the format your box is set for, in the same container, and expect the format you want to override the Settings option?

[DarrenDev]

I've discussed this further with the dev team, and they've provided the following update:

Apple TV require us to publish both SDR and HDR in the same manifest - this is standard behaviour.  In this scenario, Apple TV will automatically play the HDR stream if the device is detected as HDR capable.  We've confirmed that this is working for us, and we've had no other customer reports of this issue.  Does the TV have any settings to enable HDR on the HDMI port in use?  Maybe this is preventing the auto-detection of HDR capability?

What model TV do you have?

[Midnight_Voice]

Any Apple TV experts out there know what the hell this is, and how to stop it?

(And no, it’s not the TV):-

[Profile closed]

Not sure what you are asking @Midnight_Voice ?

Do you mean what you see in the background when you have an app on the Top Shelf?

The settings app doesn’t support Top Shelf (the 6 apps on the darker lozenge), so all you get is the logo. For apps that do support Top Shelf, you can change what is displayed for some of them.

There is some discussion here  on what apps best suit Top Shelf: https://www.reddit.com/r/appletv/s/bYI4OAzweT 

Detail on what Top Shelf is designed for is here: https://developer.apple.com/design/human-interface-guidelines/top-shelf 

If it’s something else, you will need to be more specific! 🤣

[Midnight_Voice]

@Profile closed 

I mean on the first screen it looks like somebody has wee’d on it.

The second screen is just to demonstrate that this isn’t a screen, or even a universal Apple TV app, issue.

[Profile closed]

Perfectly normal, mine does that and currently has similar colours top and bottom with a gradient.

I think I read somewhere it does change based on stuff you have been watching, but don’t hold me to that.

[Midnight_Voice]

@Profile closed 

I need to watch something in a nicer colour, then 🤮