Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE TV Internet mode

Tjs9
Explorer

‎26-03-2024 07:55 AM

hi, recently got EETV Pro box, I have no aerial so  have set up the box I’m assuming in internet mode. Unfortunately most channels like BBC, ITV Channel 4 etc are not showing up.

I have tried factory reset via the menus and also tried retuning the channels.

Any ideas how to rectify please?

0 Helpful
3 REPLIES 3
DarrenDev
Ace Contributor
Ace Contributor

‎26-03-2024 09:10 AM

What's your TV activation date? The channels should appear the morning after that. 

0 Helpful
Tjs9
Explorer
In response to DarrenDev

‎26-03-2024 09:13 AM

My activation date was the 21st

0 Helpful
DarrenDev
Ace Contributor
Ace Contributor

‎26-03-2024 11:12 AM - edited ‎26-03-2024 11:12 AM

According to our logs, your box isn't in Internet Mode - it's in aerial mode, so the only channels you're seeing are the subscription channels.  You've mentioned that you don't have an aerial - did you connect any cable to the aerial port?  If so, disconnect it (regardless of whether than cable goes anywhere) and try factory resetting your box again.

0 Helpful