EE TV Box buffering/freezing

[CBoasty]

Hi,

we just signed up to the EE TV full works package and even had an engineer come out last Friday to check our connection and setup. He checked it and we get 150mbps download speed and he said it should be more than enough to get good tv through the wifi.

since he left all we’ve had is all of the apps freeze, tv pretty much unwatchable through the EE TV box. We switch to our smart tv and can watch now tv, Netflix etc with no problems whatsoever… but through the EE Boxes cannot watch anything without the picture breaking up and freezing. This happens to both the pro box and mini box. I have done resets, reset the internet multiple times and this does not help. I even have a wifi extender/repeater setup to see if that mitigates the problem with no success. I have read plenty of posts experiencing similar. It’s frustrating as we just left sky q and didn’t have any issues and we are already debating going back to sky as we are within the cooling off period. Is there any advice on what we can do? Or anyone experiencing similar? Is it the boxes? 

[rdc384]

I posted here before.  This is definitely a real world issue.  I have had Sky for decades, I have Apple too.

I don’t have an issue with the interface, it could be better but it works.  I DO have buffering and freezing issues with the EE mini box.  

For this topic to have 4 pages, it is clearly faced by many, posters here probably represent less than 1% of EE TV users.  

EE, pls address this

[rdc384]

I did an no follow up

[AlistairM4]

It's a real problem.

We've stopped using our box and gone back to the old BT YouView box as its so bad. 

It's not an internet problem as the issue happens with any kind of connection be it ethernet or wireless over a gigabit speed connection.

The most damning thing is that Playback from recorded OTA content is affected and that doesn't even require a connection to the internet to watch it.

[rdc384]

Agreed.  I have strong fibre speed and WiFi…. And the box is wired to Ethernet

[DarrenDev]

Sorry, I've clearly confused what you're referring to.

The TV Box itself never lags and stutters - screens appear smoothly, apps load fast, etc.

The lags and stutters being referring to are specifically related to the IP video streams.  They're nothing to do with the YouView OS, and switching to a different OS wouldn't make any difference.

There are a few known issues being worked on, that can cause video breakup - some inside the home (e.g. wifi incompatibilities between EE hubs/extenders, and other devices, including the TV Box mini), some outside the home (switches in the core Openreach network with known bugs, that are being updated on a rollout schedule).

[AlistairM4]

@DarrenDev Why does it still happen content recorded to the local storage from free to air broadcasts then? No internet involved for that.

[zulu17]

Hi @AlistairM4 if these are Freeview aerial recordings with issues on playback then is it a consistent fault at the same point in the recording if you play it back subsequently . If so that probably points to an issue (reception or interference) at the time of recording.

[rdc384]

My issue was with live streaming 

[AlistairM4]

Hi @zulu17 

No the source recording is fine. Its the playback that is the problem. When rewinding and watching the same content again the errors will occur in different places to where they last occurred, the rewinding/fast forwarding function in itself lags and is unreliable too.

[AlistairM4]

@rdc384 Yes but is it limited to that? Have you tried recording and watching live content?