EE TV Box Pro losing connection to Remote

[Neil5459]

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Hello

I have an EE TV Box Pro which generally works very well.

However about once every 2 weeks for no apparent reason, the box stops responding to the remote. The blue indicator lights, but nothing happens. Trying the remote re- pairing methods of 9 plus Home and 7 plus Home have no effect.

The only remedy is to remove the power supply, then replace it to force a reboot, after which all is fine till next time it happens.

Is this a known issue, and are there any fixes?

Thank you

[Midnight_Voice · Accepted solution]

@Neil5459 

Sounds like the Box is faulty; best get on to EETV to see what can be done.

[Neil5459]

Sorry for the late acknowledgement of your reply.

I think you are right, and the box is faulty. Now I am seeing quite a lot of tearing and pixelation on recorded programmes. Looks like a poor signal but the actual aerial signal is good.

Time to replace the bix i think!