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Legacy and 2020 customers If you move from an older pack to our newer pack ran
Legacy and 2020 customersIf you move from an older pack to our newer pack range, you will not lose any boosts you have already earned on your allowance. Once you have moved to our newer packs, you will be subject to the new Free Boost rules as laid o...
Friends and family discount code - not working
HelloI'm getting the error that the code entered is not applicable with data plan despite the data plan having no discount already applied to it. Please can you help? This is the an iphone and the EE unlimited all rounder data plan. Thanks
Can't connect on mobile WiFi
wi-fi not working
I want to Leave EE due to the huge price increase
The subject explains really why I want to leave EE. I'm 1 year and 4 months into my contract and with the huge price increase imposed on the contract I'm looking to leave. According to Citizens advice I have the right to cancel my contract with in 3...
Request suggestion for EE TV
Hi,can I suggest to ee tv that you let customers buy or loan a second Apple TV for the extra box for another room rather than the mini box. The Apple TV is a more seamless experience with ee tv and a better user interface. my mini box I’m having to r...
TV Box Mini Issues
I’ve been on the new EE TV for just over a month now after some teething issues with the Apple TV box. I’ve been having trouble with frequent connection drops and tv channels not loading on the EE TV mini box I have in my second bedroom. When this ha...
Router issue. The router we have is very large.
We were fitted a router which according to people that have seen it say that it is not something they have seen fitted before. It appears much too big for the job that it does and has become detached from the wall. The door at the bottom won't stay c...
Resolved! Loss of 5G coverage in NE4 9**
Similar to other recent posts, there’s a loss of 5G coverage in NE4 9** . 5G had been fine since it launched here but it disappeared about a week ago (4G only now on both EE phones in the house). Looking now, your coverage checker says 5g isn’t avai...
Resolved! Activating Discovey+ problem
I am going mad trying to activate Discovery Plus. Followkbg QR code and directly typing in web address , I follow links as EE broadband customer (was previously BT ) and end up at generic EE website page with nowhere to enter PIN code .. tried access...
Change incorrect phone number
Despite following all the information to change my incorrect mobile number on the site, nothing changes. Have even spoken to a human who talked me through it but nothing changed as he promised.
