EE HD v Sky UHD

[kabp]

Hi, 

We've just come over from Sky where we had UHD and now have EE HD and there seems to be a huge variation in quality. 

When we took this out EE said that as long as we had HD we shouldn't see the difference but it is significant.  I wondered if this is the same with everyone or perhaps just our TV/settings?

We have 14 days to cancel with EE if we aren't happy so wondered what other people have experienced please?

Thank you

[Wd123]

I have just had EE tv and the quality difference is massive very poor picture quality I’m back off to sky customer service next to useless 

[SiBenge]

Hi Mick, when you say, they sent me these can you provide more information please?  Interested to understand what was supplied to provide UHD content via EE TV - thanks 

[Mickhellard0609]

They sent me 2 WiFi boosters.but understand,they didn’t work..I would advise going back to sky.if you rejoin sky as a rejoining costumer.you will get better deal

[DaveLean]

Mine is the same, very poor picture quality. I feel very let down by EE. I WILL CANCEL

[DaveLean]

The antenna plugged directly into my tv has a clearer picture than the antenna connected through the EE box

[Midnight_Voice]

@DaveLean 

That’s clearly not right, but it begs to ask further questions.

What, precisely, are you comparing?

Antenna into TV versus antenna into box, and then an onward antenna cable to the TV? In which case, are you trying this with the box in standby, and not having set Antenna Out (used to be RF Passthrough or Loopthrough) in Settings/Picture & Sound?

Or broadcast picture via HDMI from the box versus broadcast picture with the antenna direct into TV? (Which it is hard to toggle between?)

But either way, both HD, I hope.

What signal strength and quality are you getting?

So what’s the make and model of TV, model of the box, what upscaling (if any) have you got set on the box, how have you got the HDMI port set (if the broadcast setting is Vivid, and the port in use is Standard, that’s not a fair comparison)?

And any other possible differences that would affect the comparison?

If none of the above, though, can you post screenshots?

[MikeyH58]

Hi I am thinking of going for EETV I already have sim and broadband and my deals are due to renew. We only get the current fibre to green box so speeds of 25-30gb speeds. Do you think I would receive a decent quality picture I have a 4k Samsung TV. I am not coming from another TV provider so just wondering what you think of the packages? I currently pay for Netflix HD and it would seem EE broadcasts in SD.

Any advice would be appreciated before I make a decision.

Thanks

[DaveLean]

We used the antenna in pass through with the box switched on. On advice from EE tech support we have unplugged the antenna from the box and put it directly into the TV. Picture is perfect. We retuned the EE box so it picks up terrestrial digital channels via the cable and that has improved the situation when viewing via the EE box. 
When viewing via the EE box HDMI port the picture is acceptable but not quite as crisp as the Sky box. Tech support suggest there might be some additional up scaling in the Sky box. We have the latest LG 65in. I can’t remember the model name but it is their latest iteration at over £3k. It has a crystal clear picture on antenna, Sky and some EE channels after making the above changes. 

[Bea08]

I suggest you give it a go. There's a 30 day period in which you can return. Note that you won't get a refund if it doesn't work as expected.  I cancelled mine and went over to the Sky Puck. It's on a monthly renewal, so easy to cancel.

I understand that EE TV works best with a fast broadband.

[DaveLean]

If picture quality and ease of use are important I would stay with Sky. But EE have some good deals if you are coming out of contract and you might save some money.  I was not out of contract with Sky and despite EE assurances that it is simple to move the TV package it has proved far from simple. I have ended up with both Sky and EE.