The EE Community

Speed test

Hi I’ve contacted EE customer service because my Mobile data is very slow so they asked me to do speed test 3 times within 72 hours which I’ve done it before and they asked me to do it again. I find that they are useless and don’t know what they are ...

Bt protect /EE issue

Have been moved from BT when removed landline and was told I had to have new contract ( even though still 12 months to run) moved to EE ( not happy!) I had BT Protect which was included in BT Broadband package . I wanted to continue this but it looks...

Billing

Can I pay my mobile on the 8th may 2025 please

5G Standalone

I recently upgraded my EE plan to the full works plan and it has given me 5G SA as an add on, however there is no option for me to enable it on my iPhone. I have replaced the eSIM that I am using and ensured that my phone is up to date, but still not...

Replacement Sim after losing phone

Hi I have lost my phone bought a new one and just received a replacement SIM.. Activation process requires typing in pin sent via text message to my number. I cant receive that message bacause my SIM is not activated Replacement phone is Galaxy A20e ...

Hi my mobile bill was due on the 1st may can i pay it on the 8th please

Outrages roaming charges dialing 222 on Full Works plan

I recently signed up for a Full Works plan with unlimited international roaming in Zone 1 areas, which include the US where I am currently located. I chose this plan after a protracted online chat with an agent who advised me what to select to fit my...

Discovery plus activation

HELP! I have been trying tom activate my discovery+ for over a month and in total I have spent 8 hrs trying!I have the code to activate it on my tv screen but NOTHING works! I opened a discovery+ account that didn't work. I open the EE link that only...

I have switched from Virgin Media. I having trouble with seitch deal.

Have switched from Virgin Media , with the switch deal. I have sent numerous versions of the last bill I received,  and I keep getting told it needs to be a termination bill. Virgin don't seem to use these terms, I sent a bill that was called "Your C...

Upgrade - but can’t get eSIM

I’m trying to upgrade my existing plan, I can find the plan I want, but there’s no option to select an eSIM - only available if I want to add a new line. As I already use eSIM in my existing plan and EE must know this, why don’t I have this option av...