EE Apple TV - I cannot get my free to air (Freeview) channels

[Burns32]

Hi I have a new Apple EE TV box and I have selected my region and on the EE app I cannot see any of my Freeview channels  - BBC, UTV, CH4 etc. What do I need to do to see these on the EE app?

[Dme11or]

Also having this same issue with the channels. Please confirm once resolved.

Thanks

[DarrenDev]

That should be it done now – we've had confirmation that the serial numbers are definitely registered this time.  Please reset your Apple TV and the Freeview channels will appear. https://support.apple.com/en-gb/108897

[SharonBurns]

Took receipt of Apple TV box and getting no free view channels reset the box 3 times still nothing , tried reset and updates still nothing got through to tech who are now saying you don’t get free view channels on box … what’s the point of the box then … any help would be appreciated before I cancel and send it back 

[DarrenDev]

Sorry to hear that @SharonBurns

I've confirmed that your serial number is from a smaller batch that had also failed to be registered with Apple.  This has now been corrected - another factory reset again now will correct it.

Sorry for the inconvenience.

[Slinkstar83]

Hi Darren. I've just received my Apple TV box and I've also got no Freeview channels, only Discovery and TNT Sports. I've reset and updated the box but nothing. Thanks in advance for your time.

[DarrenDev]

Sorry to hear that @Slinkstar83 - I've asked the warehouse to confirm that your serial was properly registered.  I should have an answer tomorrow morning.  Sorry for the inconvenience.

[Slinkstar83]

Thanks Darren, I appreciate it. Just done another reset but to no avail. Will check back tomorrow and see what the outcome is. 

[DarrenDev]

Please reset again now @Slinkstar83 - it'll work correctly this time.

[Slinkstar83]

Hi Darren, I can confirm that it's all up and running now. Thank you so much for your time.

[Ninga1]

Hi Darren looks like your the man for the job.  I have had my BT/EE broadband installed today along with the EE Apple 4k box.  I am not getting all the freeview channels that my postcode should get from Freeview on EE TV.  I have tried to reset too but still have gaps in the channels Im receiving.  Can you please assist? Thanks!