Unfortunately your email address was entered incorrectly when setting up your Now TV account. In order to correct it, a PIN will need to be emailed to you, to give EE permission to take over the NOW account that already exists on your email address. This PIN needs to be provided back to us within 10 minutes.
You can either call the helpdesk to do this, or email me at [email protected] with your account number or order confirmation number and I'll take a look tomorrow morning.
Sorry for the inconvenience.
