Can anyone tell me how I downgrade my packages? I moved from BT to EE and was told I'd get 'Full Works' free for 3 months, 1 month in and I want to downgrade back to Entertainment. Last month was told there were buttons that appeared when the second bill came out - there's nothing I can do or see. I'm fed up of waiting upwards of an hour to speak to agent I just want to get rid of the extras I was lumbered it
