Discovery + activation

[Lexsper]

Hi All

new to EE TV.

cannot connect to Discovery +.  Asks for my email then will not accept it because, I guess, I am not registered with Discovery. But I cannot find anywhere or anyhow that I can register an account with Discovery.

any help would be appreciated.

paul

[DarrenDev]

You need to log into https://ee.co.uk/ or the EE app, with the EE ID associated with your account.

From there, you'll have an option to Active Discovery+ - this will take you to their web site, where you can then create an account.  Following this process will automatically then pair the new account with your EE subscription, and you'll be able to use it to log into the discovery+ app.

[Lexsper]

Thanks.

but didn’t work. Found the activate button but just took me to my account with EE where I have a mobile phone that they wanted me to upgrade. No where was there an option to create a Discovery account. I see others are struggling with this. I also tried to do this on the EE app and nothing there also.

paul

[DarrenDev · Accepted solution]

Apologies - when you said you were new to EE TV, I'd assumed your account was also with EE.

I can see your account is still a BT one, so please log into https://www.bt.com/mybt or the My BT app, where you'll see the option to activate discovery+.

[LC521]

hi darren,

I'm having the same problem but when I press the activate button I get a message saying 'we are having problems loading that information. Try again in a while. I have been trying all day. 

[Chris_S]

Hi @LC521 

I recommend speaking with our Customer Support team so they can try and help link everything from our side.

Chris S

[Sachmull67]

I am having same issue in activating and saying a problem. Please advise phone number for customer service please!

[Alex_H]

Hi @Sachmull67,

Welcome to the EE Community

If you have an EE mobile you can call us on 150 if you have another phone you can call us on 0330 123 1105 and one of our guides can investigate your discovery+ activation issue.

Alex