Discovery Plus Activation Issue

[smc14]

We've been with BT for many years and when renewing contract last month like many we were moved to EE. 

As well as Broadband we opted for Discovery Plus Premium. 

Tried to activate Discovery Plus after the Broadband went live, wouldn't work but was told to wait for 24 hours after activation. After that time we tried again, same errors! Spent a lot of time last week on live chat and on the phone to them and still it won't activate. We tried through our account on EE website and through this one too https://ee.co.uk/tv/partners/discovery-plus but neither worked.

They say they know there is a fault but have no timescale for it being fixed. Having had a look around these forums this is not a new problem, has been going on for weeks if not months!!! This really isn't acceptable to be signing people up to something they won't be able to activate! 

[Leanne_T]

Hi there @smc14 

Sorry we have no account access on the community to provide an update, please give us a call and the team will be happy to check this for you 🙂

Leanne.

[smc14]

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@Leanne_T wrote:

Hi there @smc14 

Sorry we have no account access on the community to provide an update, please give us a call and the team will be happy to check this for you 🙂

Leanne.

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Sorry I misunderstood your previous post and thought you were able to get updates.

[D__]

Didn't think it was account by account either.  Many people seem to be having issues with the activation across the forum not just 1-2 people.

[Leanne_T]

Hi @D__ 

This would need to be investigated at our end to see why this is not activating for you. If you could call us the team can get everything checked on the account and open a support ticket if needed, which would be sent to the relevant team for further investigations 

Thanks very much 🙂

Leanne.

[smc14]

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@D__ wrote:

Didn't think it was account by account either.  Many people seem to be having issues with the activation across the forum not just 1-2 people.

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Yes it does seem to be a more general issue as opposed to the odd person which is why I am so irritated about it, they are signing people up to something they can't activate.

[smc14]

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@D__ wrote:

Didn't think it was account by account either.  Many people seem to be having issues with the activation across the forum not just 1-2 people.

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I finally got ours sorted! 

Give them a call and ask them to have it looked at further up the chain of the Tech Team, they will then have them contact you, within 48 hours and they will get it sorted! Turned out ours had somehow been activated on the day I organised our new contract, we are unsure how or why this happened but that was what was causing the problem.  The lovely lady in Newcastle TMC who called me was great, she got it delinked and relinked for us and then made sure we could access it properly etc....