This week i've spent three consecutive days and over three hours on the phone trying to sort out an issue with the sound on my tv box. During that time i was passed from Home Tech to Values and Sales on more than one occasion. Sean in Sales even said he'd personally "own" my problem and call me back. He didn't. Eventually, i spoke to an actual expert at tech who took the time to finally get to the bottom of what was wrong. Two of his colleagues previously just advised me to do a factory reset, the modern day equivalent of "turn it on and off".
I was offered either a new Tv box ( it would have been my third one) or a Apple TV box. Despite being offered this choice by Home tech it seems you can't change from one type of box to another mid contact. A total fiasco from start to finish, just a masterclass in passing the buck..
