Confused

[Courtney1299]

I’m I have BT TV, had it now for couple years.. I have all of a sudden lost my Live Tv channels… I have a YVM305 code.. 

Also on my Home Screen instead of showing BT or even EE it is actually saying TalkTalk.. Confusing.

About a week ago engineers have carried out work in my area as many lost internet, they were sky customers. But I was the lucky one and my internet was great.. now I have this.. my apps are working still.. the homepage doesn’t want to stay on for long though.. 

Hope you can help. 
Theresa 

[DarrenDev · Accepted solution]

Unfortunately it sounds like your line has been swapped - I can confirm that your post to this forum came from a broadband line registered to TalkTalk.

You'll need to raise a fault with the BT/EE helpdesk, who will then raise a fault with Openreach on your behalf.