Discovery plus broadband disconnects

OldJohn · ‎05-12-2024

I am already experiencing problems with sound on Discovery plus when I lose sound after an ad break which I have discussed here.

I also have a problem watching Discovery plus (Smallest Cog, and Vinny Jones on catch up) in the evenings. Whilst watching these shows we get a message flash up saying 'broadband disconnected'. About 15 seconds later the programme freezes for a short while, then we get a message 'broadband reconnected' and the show continues. My connection to the EE box is wired so I can't see how we lose any signal.

Anyone else experiencing BB dropping out on Discovery plus?

XRaySpeX · ‎05-12-2024

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

BB disconnected means the connection to the BB network has gone down.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

OldJohn · ‎05-12-2024

I have essentials full fibre gigabit with wifi 7 router. Apparently all singing all dancing best you can get.

Been with EE a month.

Jenn1967 · ‎18-05-2025

i am paying £8.99 for the disney+ add on and have found that i have a direct acct costing me more so how do i remove and get refund for the charges made for this.

Lesley_W · ‎18-05-2025

Hi @Jenn1967

Thanks for coming to our community.

To make changes to your account, please get in touch with our customer care team who can help with this.

Lesley